Winow support

Winow shows your business's marketing in plain words: live figures from your ad accounts, weekly reports, approvals, briefs and an assistant that answers from your own data. The app is free for clients of Winow and of the agencies that work with Winow.

Need help? Email winowapp1@gmail.com. We aim to reply within two business days. If you are already signed in, the quickest route is the Assistant tab: ask your question, or tap Ask my manager about this to reach your account manager in the same chat.

Getting started

Who is Winow for?
Businesses whose marketing is run by Winow or by a partner agency. Anyone can sign in and explore the app on a shared demo business with sample figures. When your business works with Winow, your own workspace shows your real figures.

Signing in
Open the app, swipe through the three intro pages and tap Continue with Apple. There is no password to remember. If you choose "Hide My Email", let your agency know that you signed in that way, so they can find your account. Sign in with Google is coming in a later version.

The demo and your own company
After your first sign-in you land in a shared demo business with sample figures, marked Demo. Everything there is made up and resets every night, and other people exploring the demo can see what you add, so keep personal or confidential information out of it. To switch to your own business, tap Use my company on Home or go to Settings → Workspace → Set up my company. You can switch back to the demo at any time in the same place.

Why is my dashboard empty?
Your figures appear once your agency has connected at least one data source (Meta Ads, Google Ads or Google Analytics 4) and the first sync has finished. To see what is connected, tap your initials at the top left of Home → Settings → Your data. If nothing is connected yet, contact your agency or your account manager.

Using the app

How fresh are the numbers?
Winow syncs your ad accounts several times a day. Every screen shows when the figures were last synced ("as of last sync"). Without a connection, the app shows your last saved figures.

Can Winow change my campaigns?
No. Winow has read-only access to your advertising accounts and never edits or deletes anything in them. The assistant cannot take actions either. Your agency makes changes.

What can I ask the assistant?
Anything about your own marketing figures, for example "How did last week go?", "Why did cost per lead rise?" or "What's my best campaign?". Each answer shows the data it is based on and how confident it is. The assistant only sees your business's data. It can be wrong, so for decisions that matter, check the report or ask your manager, which you can do from the same chat.

Approving a creative
Go to Tasks, open the approval, and tap the creative to add a pinned comment at the exact spot. Then tap Approve or Request changes (requesting changes needs a comment). The approval's history shows who decided what, and when.

Answering a brief
Go to Tasks and open the brief. Answer the questions step by step, upload the materials on the checklist, then sign off at the end. Your answers are saved as you go.

Reports and stories
Open Reports to see weekly and monthly reports from your agency. Tap Play stories for the short version, or open the report for details. Use Share to send it as a PDF.

Notifications, widgets and Live Activities

Choosing notifications
Go to Settings → Notifications to pick the categories (Needs attention, Money, Reports, System) and turn quiet hours (22:00–08:00) on or off. If you get nothing at all, check that notifications for Winow are allowed in the iOS Settings app.

Adding a widget
Touch and hold an empty spot on your Home Screen or Lock Screen, tap Edit or +, search for Winow and pick a widget. The widgets show your figures from the last time the app synced.

Live Activities
While a campaign launch is running, a report is being prepared or a data source is syncing, Winow can show its progress on your Lock Screen and in the Dynamic Island. You can turn Live Activities off in iOS Settings → Winow.

Language and appearance

Winow is available in English, German, French and Spanish. Change the language in Settings → Language, and switch between light and dark in Settings → Appearance.

Your data and privacy

Signing out
Go to Settings → Sign out. Signing out removes your data from this phone.

Deleting your account
Go to Settings → Delete my account and confirm. Your account, profile and devices are deleted immediately. If you were the last person on your business's workspace, its data in Winow is deleted after a 30-day grace period. Your campaigns stay untouched in your ad accounts. Details are in the Privacy Policy.

Getting a copy of your data
Email winowapp1@gmail.com and we will send an export of your business's data.

Full details are in our Privacy Policy.

Contact

Winow Ltd · Georgiou Christoforou 8, Strovolos 2012, Nicosia, Cyprus · winowapp1@gmail.com